Frequently Asked Questions

Question: How important is adding humidity to my home?

Answer: As we heat our homes, the air has a tendency to dry out. This dry air can damage the woodwork and furniture you have in your home as well as zap the moisture from your skin. Dry air even makes you feel cooler because your body senses heat as a combination of temperature and humidity. Adding humidity to offset this drying process will improve your comfort as well as preserve the woodwork in your home. As an added benefit, you may actually be able to lower your thermostat a couple of degrees. You will not only feel warmer but you may actually lower your heating bill!

Adding this much-needed moisture will make your home a healthier and more comfortable place to spend your time. Contact us and we will be happy to discuss your choices and provide you with pricing for adding a humidifier to your home.


Question: How important is an air filter in my heating and cooling system?

Answer: It’s a fact: the trapped air we breathe in our homes can be loaded with dust, pollen, plant spores, and other pollutant particles. In many cases, it’s worse than the air outside.


Question: After my air conditioner runs for a while, ice forms on the big pipe outside and it stops cooling. What could be the problem?

Answer: More than likely, it’s either low on refrigerant or low on airflow. As a homeowner, replace your filter and allow the unit to thaw out. If the problem reoccurs, call Advanced Heating & Cooling to schedule service on your system. We recommend having annual maintenance performed to keep your systems in peak operating conditions. Ask your Advanced Heating & Cooling representative about our energy saving maintenance agreement program.


Question: How big of a furnace or air conditioner do I need for my home?

Answer: The only way to size a furnace or air conditioner for your home is to do a heat load calculation. The capacity needed is based upon how quickly your home gains or loses heat, not by square footage alone. ACCA’s Manual J is an industry-approved method that Advanced Heating & Cooling uses to ensure the proper system is selected for you.


Question: Why is the upstairs of my house always hotter in summer and cooler in the winter when I only have one unit? What should I do?

Answer: Heat rises, thus the reason it’s hotter in the summer. Assuming the system was sized and installed correctly, you should consider installing a zone system if possible. Sometimes the addition of return air ductwork will help improve air movement and help make upper levels more comfortable.


Question: Should I get my ducts cleaned?

Answer: Cleaning your ducts may be beneficial in improving your indoor air quality. A premium whole-house duct cleaning will help decrease the spread of contaminates in your ductwork and home. New construction homes can benefit from having the ductwork cleaned to remove drywall dust, sawdust, and other debris from the construction process.


Question: Should I be concerned about carbon monoxide?

Answer: Carbon monoxide, also known as the silent killer, can pose a serious threat in some instances and is yet another reason to have your furnace and water heater inspected by Advanced Heating & Cooling. A carbon monoxide detector is a wise investment. Advanced Heating & Cooling offers a high-quality carbon monoxide detector that has a 5-year warranty.


Question: During the winter the fan occasionally shuts off on my heat pump outside unit, then restarts with a big puff of smoke. What is wrong with it?

Answer: Nothing is wrong with your unit. What appears to be smoke is steam from the outdoor coil after it completes a defrost cycle. After extended run times, the outdoor unit will start to build frost or ice on the coil. The system is designed to go in a defrost mode when needed to clear the ice away and keep the efficiency level up.

Question: I have friends and relatives that have installed UV lights on their furnace. What are they for and why do I need one?

Answer: UV is the abbreviation for ultraviolet. Located in the return air ductwork and by the indoor cooling coil, the ultraviolet air treatment system continuously emits high-intensity ultraviolet (UV) energy. The energy eliminates (kills) a very high percentage of airborne bacteria and germs passing over the UV light field inside the ductwork. The UV light mounted next to the indoor cooling coil will help eliminate the growth of mold, mildew and other contaminants from the drain pan and coil surface. At Advanced Heating & Cooling, we recommend installing non-ozone-producing UV products.


Question: My furnace and air conditioner are both new. Do I really need to have it cleaned?

Answer: Yes!! Even though your system is new, it still needs to have annual maintenance performed. This will help keep the warranty in effect. Most all equipment manufacturers state in the terms of their warranty that annual maintenance must be performed by a qualified technician. Keeping your system maintained will give you assurance that it is operating at peak efficiency and safety.